Recently, there have been reports of Chapter 13 debtors being called by someone claiming to be the trustee. The person directs them to mail their payments to a different address. All Chapter 13 debtors should keep in mind that the trustee will never contact them by phone. All trustee contact will be by mail or through their attorney. Although payment mailing addresses have changed in the past, it is very rare and debtors should verify any notices of a new payment mailing address with their attorney.